Terms and Conditions

Welcome to SAFA. These Terms & Conditions govern your use of our website, https://shopsafaonline.com, and the purchase of our products. By accessing our website or placing an order, you agree to be bound by these Terms & Conditions.

1.Acceptance of Terms

By using our website, creating an account, or placing an order, you confirm that you have read, understood, and agreed to these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website.

2. About SAFA

SAFA is an online brand offering products such as skincare, personal care, bakhoor incense sticks, mehndi essentials, and other lifestyle products. We strive to provide high-quality products and a secure shopping experience.

3. Eligibility

To place an order on our website, you must:- Be at least 18 years of age, or use the website under the supervision of a parent or legal guardian.- Provide accurate and complete information during registration and checkout.You are responsible for maintaining the confidentiality of your account credentials.

4. Product Information

We make every effort to display accurate product descriptions, images, ingredients, specifications, and pricing.However:- Product packaging may vary slightly from the images shown.- Colors may appear different depending on your device's display.- Minor variations do not constitute a defect.

5. Pricing

All prices displayed on our website are listed in Indian Rupees (INR) unless otherwise stated.Prices are subject to change without prior notice.Applicable taxes and shipping charges will be calculated during checkout where applicable.

6. Orders

After placing an order, you will receive an order confirmation email.SAFA reserves the right to:- Accept or reject any order.- Cancel suspicious or fraudulent orders.- Limit quantities purchased by a customer.- Request additional verification before processing an order.

7. Payments

We accept payments through secure payment gateways, including but not limited to:- UPI- Credit Cards- Debit Cards- Net Banking- Digital Wallets- Razorpay- Stripe- PayPal- Direct Bank Transfer (where available)Payment information is processed securely through trusted payment partners. SAFA does not store sensitive payment information such as card numbers, CVV, PINs, or banking passwords.

8. Shipping & Delivery

Shipping timelines may vary depending on the customer's location, courier availability, public holidays, weather conditions, and unforeseen circumstances.Estimated delivery dates are provided for reference only and are not guaranteed.Please refer to our Shipping Policy for complete details.

9. Returns & Refunds

Returns and refunds are governed by our Refund & Return Policy.Certain products may not be eligible for return due to hygiene, safety, or product-specific reasons.

10. Customer Responsibilities

Customers agree to:- Provide accurate billing and shipping information.- Keep account credentials secure.- Use the website only for lawful purposes.- Not misuse, copy, or interfere with the website's functionality.

11. Intellectual Property

All content on this website, including but not limited to:- SAFA brand name- Logos- Product images- Videos- Graphics- Website design- Product descriptions- Text and other contentis the intellectual property of SAFA unless otherwise stated.Unauthorized copying, reproduction, distribution, or commercial use is strictly prohibited without prior written permission.

12. Limitation of Liability

SAFA shall not be liable for any indirect, incidental, consequential, or special damages arising from:- Use of the website- Delayed deliveries- Temporary website interruptions- Third-party payment gateway failures- Courier delays- Force majeure events beyond our reasonable control.

13. Product Usage Disclaimer

Customers are advised to use skincare, personal care, incense, and other products only as directed.Individual results may vary depending on skin type, usage, environment, allergies, or other personal factors.If irritation, discomfort, or an allergic reaction occurs, discontinue use immediately and consult a qualified healthcare professional where necessary.

14. Privacy

Your use of our website is also governed by our Privacy Policy.

15. Account Suspension

SAFA reserves the right to suspend or terminate any customer account involved in:- Fraudulent transactions- Abuse of promotional offers- Illegal activities- Violation of these Terms & Conditions

16. Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the laws of India.Any disputes arising out of these Terms shall be subject to the jurisdiction of the competent courts in India.

17. Changes to Terms

SAFA reserves the right to modify or update these Terms & Conditions at any time without prior notice.Updated versions will be published on this page with the revised Effective Date.

18. Contact Us

For any questions regarding these Terms & Conditions, please contact us through the Contact Us page available on our website.

Thank you for choosing SAFA. We appreciate your trust and look forward to serving you with quality products and excellent customer service.