Shipping Policy
Thank you for shopping with SAFA. We are committed to delivering your orders safely, securely, and as quickly as possible. Please read our Shipping Policy carefully before placing an order.
1.Order Processing
All orders placed through https://shopsafaonline.com are subject to verification and product availability.- Orders are generally processed within 1–3 business days after successful payment confirmation.- Orders placed on Sundays or public holidays will be processed on the next working business day.- During festive seasons, promotional events, or high order volumes, processing times may be slightly longer.
2. Shipping Coverage
SAFA currently ships across India.International shipping may be introduced in the future. Once available, the list of supported countries and applicable shipping charges will be updated on our website.
3. Delivery Time
Estimated delivery timelines:- Metro Cities: 2–5 business days- Other Cities & Towns: 3–7 business days- Remote Areas: 5–10 business days
4. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before payment.From time to time, SAFA may offer:- Free Shipping Promotions- Discounted Shipping Offers- Minimum Order Value for Free DeliveryThese promotional offers may change without prior notice.
5. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation via email or SMS (where applicable).If order tracking is available, you may also track your shipment using the tracking information provided.
6. Delivery Attempts
Our courier partners may attempt delivery more than once.If delivery cannot be completed due to:- Incorrect address- Customer unavailable- Invalid contact details- Refusal to accept deliverythe shipment may be returned to us.Additional shipping charges may apply for re-shipment.
7. Incorrect Shipping Address
Customers are responsible for providing accurate shipping information.SAFA is not responsible for delays, failed deliveries, or additional expenses resulting from incorrect or incomplete address details provided during checkout.
8. Damaged Packages
If you receive a package that appears damaged during delivery:- Inspect the package before accepting it.- Take clear photographs if damage is visible.- Contact our customer support as soon as possible.Please report damaged deliveries within 48 hours of receiving the package.
9. Delayed Deliveries
Although we strive to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our control, including:- Natural disasters- Extreme weather conditions- Public holidays- Transportation disruptions- Government restrictions- Courier operational delaysSAFA shall not be held liable for delays caused by such circumstances.
10. Partial Shipments
If your order contains multiple products, they may be shipped separately depending on stock availability or logistics requirements.There will be no additional shipping charge to the customer unless otherwise informed.
11. Lost Shipments
If your shipment appears lost in transit, please contact our customer support.We will coordinate with the courier partner to investigate the shipment and provide an appropriate resolution.
12. 12. Cash on Delivery (If Available)
Cash on Delivery (COD) may be available for selected locations and order values.SAFA reserves the right to enable, disable, or restrict COD services at any time without prior notice.
13. Contact Us
If you have any questions regarding shipping or delivery, please contact us through the Contact Us page available on our website.
Thank you for choosing SAFA. We appreciate your trust and remain committed to delivering quality products with reliable service.