THE SAFA HELP DESK
Refund & Return Policy
Clear information for shopping with SAFA.
Requesting help with an order
If you received a damaged, incorrect or unsuitable item, contact SAFA with your order number, a description of the concern and, where helpful, photographs of the product and packaging.
Eligibility
Return and refund eligibility depends on the product type, its condition, the reason for the request and applicable consumer-protection law. Product-specific hygiene and safety restrictions may apply; these must be communicated before a final decision.
Review and resolution
SAFA will review your request and advise whether a return, replacement, partial refund or other resolution is appropriate under the applicable policy and law.
Refund processing
Where a refund is approved, processing times depend on the payment method and payment provider. Request details from our team instead of relying on an unconfirmed fixed number of days.
Contact SAFA
Questions? Email safashophouse@gmail.com or call +91 8585002866.